Moodle Support Services
All our plans come with standard support, covering the following Hosting Platform Support and Application Support for the designated Moodle Administrator(s).
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Moodle Support Services Details
Hosting Platform Support
All our plans come with standard support, covering the following Hosting Platform Support and Application Support for the designated Moodle Administrator(s):
- Monitoring and outage
- Feature included
- Site performance
- Feature included
- Database backups
- Feature included
- Full site backups
- Feature included
- LMS cron job
- Feature included
- SSL certificate installation
- Feature included
- Content Distribution Network
- Feature included
Moodle Application Support
All our plans come with standard support, covering the following Hosting Platform Support and Application Support for the designated Moodle Administrator(s):
- Navigate Moodle
- Feature included
- Site registration
- Feature included
- Dashboards
- Feature included
- User creation, roles, and permission
- Feature included
- Course and activity settings
- Feature included
- Course completion tracking
- Feature included
- Activity access restrictions
- Feature included
- Gradebook items & scales
- Feature included
- User enrolments, cohorts, & groups
- Feature included
- Course backup & restore
- Feature included
- Location and Language settings
- Feature included
- Best practice for security & configuration
- Feature included
Beyond the above support, you can opt for the following paid support packages:
- Annual package of 25 hours per annum for USD 2000
- Per incident/task support of USD 50 per incident subject to a maximum of an hour per incident